Monthly Archives: October 2014

Quotes from “The Amazon Way: 14 Leadership Principles”

Having worked at Amazon, I was familiar with the principles in “The Amazon Way: 14 Leadership Principles“; it’s amazing how consistent they have been over the years. While I don’t agree with all the principles, particularly the part about not valuing employees’ personal time (a.k.a. work-life balance), the part about creating the right level of process resonates with me:

Bjorn Freeman-Bensonbjorn_fbSep 28, 2014, 5:48 am 
“Strong processes with measurable outcomes eliminate bureaucracy and expose underperformers.” – music to my ears
Bjorn Freeman-Bensonbjorn_fbSep 28, 2014, 7:04 am 
“Bureaucracy is when the process doesn’t favor the customer.”
Bjorn Freeman-Bensonbjorn_fbSep 28, 2014, 7:45 pm 
“Great leaders develop a strong, clear framework; then they constantly apply and articulate that framework.”