Category Archives: Work Tweets

Only a Fool Learns From His Mistakes

steve blanksgblankJul 12, 2016, 3:16 am 
Only a fool learns from his mistakes;
wise men learn from other people’s mistakes
– Bismark

Advice for Software Engineers

As Zack from Github says “You can have the best, most comprehensive test suite in the world, but tests are still different from production”, amen! — and he says a lot of other useful things as well:

Bjorn Freeman-Bensonbjorn_fbApr 19, 2015, 10:58 pm 
move fast & break nothing by @holman http://zachholman.com/talk/move-fast-break-nothing/

Twenty-two good pieces of advice for software engineers including:

  • Everything takes longer than you think.
  • Fix the known errors, then see what’s left.
  • Assume no coincidences.
Bjorn Freeman-Bensonbjorn_fbApr 21, 2015, 1:45 pm 
Lessons Learned in Software Development http://wp.me/p1S8D9-jx

Advice for New CEOs

From American CEO, fifteen essential CEO skills:

  1. Attracting Employees
  2. Retaining Employees
  3. Employee Development
  4. Communication
  5. Leadership
  6. Sales Knowledge
  7. Operational Knowledge
  8. Financial Knowledge
  9. Regulation and Governance Knowledge
  10. Market and Customer Knowledge
  11. Tying Strategy to Execution
  12. Attention to Detail
  13. Anticipate Organizational Needs
  14. Emotional Intelligence
  15. Build the Culture
Bjorn Freeman-Bensonbjorn_fbApr 21, 2015, 7:46 pm 
The Top 15 Essential CEO Skills – The American CEO http://theamericanceo.com/2015/04/21/the-top-15-essential-ceo-skills/

And then, from one of the smartest, most inspiring, CEOs I know:

Bjorn Freeman-Bensonbjorn_fbApr 22, 2015, 12:05 am 
From @patrickmoran “Go. Big. Always.” – in everything you do, just go big.

Victimhood, SaaS Startups, and Books

Unfortunately, I’ve definitely met these people:

Bjorn Freeman-Bensonbjorn_fbApr 10, 2015, 10:29 am 
Wait, I’ve met this person before! http://www.gocomics.com/calvinandhobbes/2015/04/10/

From the article: “There’s a familiar path now to SaaS companies that start in the SMB (small-to-medium business) part of the market. Over time, they seem to inevitably begin serving larger customers. Box, Hubspot, Zendesk and among many others have exhibited this pattern. Why does this happen?”

Bjorn Freeman-Bensonbjorn_fbApr 10, 2015, 1:02 pm 
The Innovator’s Dilemma for SaaS Startups via @ttunguz http://www.tomtunguz.com/saas-innovators-dilemma/

This is my model for feedback: frequent, followed up with writing, augmented with coaching, and always honest:

nigel carrsohonyApr 10, 2015, 4:01 am 
“How to Build a Culture of Continuous Feedback” by @peeps_first – every company needs leaders who really live this: http://linkd.in/1OfXde9

And finally, this statement is just too true. It’s not just because I’m a reader and prefer a book or a written report over a movie or a webcast, but because if you’re busy you can read a book incrementally:

Book RiotBookRiotApr 11, 2015, 1:00 am 
Too Busy To Watch a Movie? Read A Book: http://ow.ly/LqLBo

Work Tweets

Jessica KerrjessitronFeb 28, 2015, 4:40 pm 
Customer-centric focus “doesn’t mean we listen to them and build what they’re asking for. No.
We build what will change their lives.” @aaron
Bjorn Freeman-Bensonbjorn_fbMar 4, 2015, 6:08 am 
Cool stuff: “Troubleshoot projects running on Google Compute Engine with Google Cloud Debugger” http://googlecloudplatform.blogspot.com/2015/03/troubleshoot-projects-running-on-Google-Compute-Engine-with-Google-Cloud-Debugger.html
Jordan Wirfs-BrockjordanwbMar 4, 2015, 2:37 pm 
When displaying modeled info, clearly display inputs (what we know) + outputs (what is modeled/what we don’t know) @hfairfield #tapestryconf
John ArundelbitfieldMar 4, 2015, 6:33 pm 
Understanding uptime:
98.12% – you have a few problems
99.65% – you have no major problems
100.00% – your monitoring is broken
Bjorn Freeman-Bensonbjorn_fbMar 5, 2015, 10:52 pm 
Concurrency Hazards: Solving Problems In Your Multithreaded Code https://msdn.microsoft.com/en-us/magazine/cc817398.aspx
Bjorn Freeman-Bensonbjorn_fbMar 5, 2015, 10:53 pm 
Leadership: Look For Intention First – By Tanmay Vora http://qaspire.com/2015/03/05/leadership-look-for-intention-first/
Matt AsaymjasayMar 7, 2015, 9:05 pm 
“New stuff tends to go to the public cloud, while doing old stuff in new ways tends to go to private clouds” http://buff.ly/1EXLGNz
Bjorn Freeman-Bensonbjorn_fbMar 11, 2015, 5:54 am 
Bjorn Freeman-Bensonbjorn_fbMar 12, 2015, 1:24 am 
The Four Agreements: #1 Be Impeccable With Your Word, #2 Don’t Take Anything Personally, …
Jason FriedjasonfriedNov 13, 2013, 9:13 pm 
“Here’s what our product can do” and “Here’s what you can do with our product” sound similar, but they are completely different approaches.
Bjorn Freeman-Bensonbjorn_fbMar 15, 2015, 9:54 pm 
12 Ways Leaders Humiliate Others: #2 Interjecting yourself into another’s public presentation. http://wp.me/pJAk6-5hs via @leadershipfreak
Bjorn Freeman-Bensonbjorn_fbMar 17, 2015, 4:05 am 
Hiring in tech should prioritize skill, not charisma http://qz.com/362958 via @qz
Bjorn Freeman-Bensonbjorn_fbMar 17, 2015, 10:15 pm 
“He had also learned that his ideas weren’t always the right ones, and he needed to listen to others.” http://www.nytimes.com/2015/03/17/opinion/joe-nocera-the-hidden-talent-of-steve-jobs.html
David MarquetldavidmarquetMar 22, 2015, 12:45 pm 
Bad leaders give bad orders.
Good leaders give good orders.
Great leaders give no orders.
http://www.davidmarquet.com
SkylerSkylerFoxyMar 20, 2015, 10:01 pm 
A group of wolves is called a pack.

A group of crows is called a murder.

A group of developers is called a merge conflict.

John SheehanjohnsheehanMar 23, 2015, 4:42 am 
“microservices break the biggest source of shared state, in most applications: the database as a global variable” http://www.thoughtworks.com/insights/blog/monoliths-are-bad-design-and-you-know-it
kate matsudairakatematsMar 24, 2015, 3:05 am 
PDX News NowpdxnewsnowMar 24, 2015, 1:21 pm 
The difference between Portland and Seattle startups? Emotionally stability and social… http://dlvr.it/95VF06 #pdx
Trammell Hudson™qrsMar 24, 2015, 2:10 pm 
The reporter of this squid bug shows how to document an issue’s actual vs expected results: https://bugzilla.redhat.com/show_bug.cgi?id=1202858
Noah SussmannoahsussmanMar 24, 2015, 2:25 pm 
“The Power of Ten –
Rules for Developing Safety Critical Code” classic paper on coding standards in the space program http://spinroot.com/gerard/pdf/P10.pdf
Bjorn Freeman-Bensonbjorn_fbMar 26, 2015, 4:18 pm 
Per @newrelic cool free test http://newrelic.com/synthetics, my blog http://bjornfreemanbenson.com/blog is average speed. Would it be faster if I wrote more? :)
Bjorn Freeman-Bensonbjorn_fbMar 27, 2015, 2:04 am 
Bjorn Freeman-Bensonbjorn_fbMar 31, 2015, 3:37 am 
Choose Boring Technology http://mcfunley.com/choose-boring-technology via @mcfunley
Ron EvansdeadprogramMar 31, 2015, 3:50 pm 
3/Getting to an MVP is a series of experiments. It is R&D, not manufacturing. You cannot predict the answer in advance.
Bjorn Freeman-Bensonbjorn_fbApr 2, 2015, 3:02 pm 
Post-Mortems at HubSpot: What I Learned From 250 Whys: “Never Let “Slow Down” Be The Answer” http://product.hubspot.com/blog/bid/64771/post-mortems-at-hubspot-what-i-learned-from-250-whys
Bill SempfsempfSep 23, 2014, 5:56 pm 
QA Engineer walks into a bar. Orders a beer. Orders 0 beers. Orders 999999999 beers. Orders a lizard. Orders -1 beers. Orders a sfdeljknesv.
Kare AndersonKareAndersonApr 1, 2015, 2:45 pm 
Star performers cultivate diverse networks, thus tap collective intelligence more than equally smart folks who don’t ~ @alex_pentland
David MarquetldavidmarquetApr 6, 2015, 12:05 pm 
Achievement is getting something done. Leadership is helping someone see what they can achieve
Bjorn Freeman-Bensonbjorn_fbApr 6, 2015, 9:55 pm 
6 Engineering Roles to Boost Development Velocity http://blog.newrelic.com/2015/04/06/engineering-roles/
Brenden DilleyHublifeApr 8, 2015, 1:20 am 
One of greatest lessons in life is the ability to recognize those whom sincerely want the best for you & whom will truly support you.

Work Tweets

Oisin Grehan (x0n)oisingFeb 4, 2013, 4:15 pm 
Dev: “It works on my machine, just not on the server.” Me: “Ok, backup your mail. We’re putting your laptop into production.”
Kay JohansenutahkayJan 25, 2015, 3:40 pm 
So many of the probs I’ve seen in s/w projects can be traced to our subtle assumption that we will get things right the first time
Bjorn Freeman-Bensonbjorn_fbJan 25, 2015, 8:19 pm 
“Most companies promote to management because they seemingly deserve it, rather than because they have the talent” https://hbr.org/2014/03/why-good-managers-are-so-rare/
Bjorn Freeman-Bensonbjorn_fbJan 26, 2015, 6:16 am 
“Five Telltale Signs of a Great Leader” by @mjrothschild https://www.linkedin.com/pulse/five-telltale-signs-great-leader-michael-rothschild
Bjorn Freeman-Bensonbjorn_fbJan 27, 2015, 5:09 pm 
All Programming is Bookkeeping – Jacques Mattheij http://jacquesmattheij.com/all-programming-is-bookkeeping via @jmattheij
Bjorn Freeman-Bensonbjorn_fbJan 28, 2015, 3:49 pm 
Note and vote: how to avoid groupthink in meetings http://www.gv.com/2370 via @GoogleVentures
Bjorn Freeman-Bensonbjorn_fbJan 28, 2015, 4:35 pm 
Weekly Nudge – Assume the best in every situation. Start with this simple tip to rewire your brain @ldavidmarquet https://turntheshiparound.wistia.com/medias/q93ww7wtdq
Harvard Biz ReviewHarvardBizJan 31, 2015, 10:51 am 
How to keep your next meeting on track: http://s.hbr.org/1Ev4NPL
Molly McLeodmollyampersandFeb 5, 2015, 10:32 pm 
MVPP: Minimum Viable Product you’re Proud of. Done is better than perfect, but it’s not an excuse to be lazy.
Bjorn Freeman-Bensonbjorn_fbFeb 7, 2015, 5:30 pm 
Bjorn Freeman-Bensonbjorn_fbFeb 9, 2015, 3:58 am 
“Previously, clouds were seen as missing features compared to data centers, but now it is the reverse.” @adrianco https://gigaom.com/2015/02/08/was-2014-the-end-of-enterprise-computing/
Robert RaleighRobertGRaleighFeb 10, 2015, 3:41 am 
As humans, we all face challenges while seeking opportunity. Don’t let #diversityintech become divisive. #FutureTalk
Kim GoodwinkimgoodwinFeb 10, 2015, 4:16 pm 
Things that make a designer “senior” include knowing when to ask for help and how to triage.
Bjorn Freeman-Bensonbjorn_fbFeb 12, 2015, 2:31 am 
Al SargentalsargentFeb 11, 2015, 3:12 am 
Via @KevinMcGUI: In the cloud, cost is a performance metric since cost is a side effect of elasticity & this an engineering tradeoff
Al SargentalsargentFeb 11, 2015, 3:14 am 
Also via @KevinMcGUI — In the cloud, you don’t run out of disk space, you run out of money to pay Amazon.
Bjorn Freeman-Bensonbjorn_fbFeb 12, 2015, 9:44 pm 
The One Important Thing to Consider When Deciding Where to Work http://www.theeffectiveengineer.com/blog/established-company-vs-promising-startup via @edmondlau
Bernard MarrBernardMarrFeb 18, 2015, 4:55 pm 
7 tasks I would never delegate, would you? http://ow.ly/JgI9C
Joel SpolskyspolskyFeb 13, 2015, 7:18 am 
now you know why experienced developers are really conservative about technology choices http://jasonpunyon.com/blog/2015/02/12/providence-failure-is-always-an-option/
Bjorn Freeman-Bensonbjorn_fbFeb 17, 2015, 3:41 am 
Leaders beware. Meddling in the wrong ways or too often can produce culture where people don’t like to take actions. http://www.bothsidesofthetable.com/2015/02/16/be-careful-about-being-a-meddling-startup-ceo/
Bjorn Freeman-Bensonbjorn_fbFeb 17, 2015, 3:44 am 
Dip but don’t skip. Let information flow up but direct your staff and execute through hierarchy. http://www.bothsidesofthetable.com/2010/07/01/startup-management-and-vcs-dip-but-dont-skip/
Bjorn Freeman-Bensonbjorn_fbFeb 21, 2015, 7:23 pm 
Bjorn Freeman-Bensonbjorn_fbFeb 23, 2015, 1:56 am 
“In my entire career, I can count on one hand the instances when an email, presentation, or report was too short.” http://guykawasaki.com/my-advice-to-22-year-olds/
Bjorn Freeman-Bensonbjorn_fbFeb 23, 2015, 2:59 am 
Startup founder: I want to be a horse, not a unicorn so I won’t take VC money http://flip.it/fpxvQ
Aaron BatalionabatalionFeb 23, 2015, 6:03 am 
I used to preach this. “Engineers: Your job is to help the company grow…not write code.” http://usersknow.blogspot.com/2015/02/your-job-is-not-to-write-code.html?m=1
Architect ClippyarchitectclippyFeb 24, 2015, 12:59 am 
I see you have a poorly structured monolith. Would you like me to convert it into a poorly structured set of microservices?
Bjorn Freeman-Bensonbjorn_fbFeb 25, 2015, 6:46 am 
Scaling by “delegation” isn’t good enough: it isn’t team-building, thus it doesn’t lead to scale, nor to greatness. http://blog.asmartbear.com/delegation.html
Bjorn Freeman-Bensonbjorn_fbFeb 26, 2015, 1:36 pm 

Work Tweets

Successful teams have members who communicated a lot, participated equally and possessed good emotion-reading skills:

Bjorn Freeman-Bensonbjorn_fbJan 17, 2015, 7:21 am 
Why Some Teams Are Smarter Than Others: “the smartest teams were distinguished by three characteristics.” (excellent) http://nyti.ms/1yt5cPo

Words about meetings:

Bjorn Freeman-Bensonbjorn_fbNov 28, 2014, 9:14 pm 
“In a distributed setting, meetings aren’t inherently more expensive, but bad meeetings become more painful.” http://dec0de.me/2014/11/remote/
Bjorn Freeman-Bensonbjorn_fbDec 1, 2014, 4:49 am 
“Anyone who leaves a meeting without something to do shouldn’t have been there in the first place” http://wp.me/pJAk6-4Um
Nivia HLanoobaDec 8, 2014, 3:59 am 
“@servantofchaos: RT @heyitsnoah: Speaking of meeting rules, here are @percolate’s (via @PercolateDesign) ”Y.E.S.!!!
Bjorn Freeman-Bensonbjorn_fbDec 9, 2014, 12:57 am 
“An empty conference room costs less than one full of people wasting time” http://leadershipfreak.wordpress.com/2014/12/04/10-commandments-that-fix-all-lousy-meetings/
Bjorn Freeman-Bensonbjorn_fbJan 21, 2015, 8:05 pm 
7 Tips For Executive Offsites: “Laying ground rules helps everyone stay on track: No technology during meetings” https://www.linkedin.com/pulse/7-tips-make-your-next-executive-offsite-bearable-maybe-donovan

It’s not enough to just do stuff, you have to make sure that people know you are doing stuff:

Bjorn Freeman-Bensonbjorn_fbDec 1, 2014, 7:51 pm 
Why Some People Get Promoted: “do things, tell people” → “don’t end the week with nothing” http://99u.com/34879 via @99u

We went public:

Bjorn Freeman-Bensonbjorn_fbDec 12, 2014, 12:49 pm 
We’re having fun this morning.
Bjorn Freeman-Bensonbjorn_fbDec 12, 2014, 3:53 pm 
The @newrelic Portland office decorated for today’s milestone. Very nice.
Mik Kerstenmik_kerstenDec 12, 2014, 6:44 pm 
So great to see my long time advisor and friend @bjorn_fb part of the crew ringing in the @newrelic IPO!

Be careful what license you put on your work and then, when you do, don’t complain when others use it according to that license. Personally, I prefer CC-BY-NC-SA to avoid problems and here’s someone who agrees with me:

Frank SchulenburgfschulenburgNov 30, 2014, 9:30 pm 
Why Yahoo selling canvas prints from my free images uploaded to Flickr doesn’t bother me http://wikipho.to/1y5jrsM #Flickr @dmac1

The role of a senior leader is to build a strong organization and a talented leadership team. That team then drives the results. It’s an indirect thing which makes it extra hard to do:

Bjorn Freeman-Bensonbjorn_fbDec 2, 2014, 3:11 am 
What Senior Leaders Must Do To Get Promoted: know, assess and develop talent; multiply themselves; develop successor https://www.linkedin.com/pulse/article/20141201160641-18600936-what-senior-leaders-must-do-to-get-promoted

Part of building a strong leadership team is to adopt practices like Completed Staff Work:

Bjorn Freeman-Bensonbjorn_fbDec 2, 2014, 7:58 pm 
Completed Staff Work: “If you were the boss, would you be willing to sign this and stake your reputation on it?” http://www.hpsys.com/pdfs/completed%20staff%20work%20synopsis.pdf

It’s such a disappointment when one finds oneself in a political organization. Nobody ever starts a start-up saying “I’m going to build a miserable political culture” and yet every company ends up there:

Bjorn Freeman-Bensonbjorn_fbDec 6, 2014, 10:06 pm 
“In a poor organization, people spend much of their time fighting org boundaries, infighting and broken processes.” http://www.bhorowitz.com/a_good_place_to_work/

Words on hiring:

Bjorn Freeman-Bensonbjorn_fbDec 7, 2014, 9:19 pm 
When hiring define “best” as the maximum total area under the curve with no showstoppers. https://medium.com/@jocelyngoldfein/how-to-hire-engineers-step-0-what-to-look-for-85ae44bf0a1c
Bjorn Freeman-Bensonbjorn_fbDec 27, 2014, 6:09 pm 
The reality of Silicon Valley’s hiring practices is a “mirror-tocracy,” not a meritocracy http://www.nytimes.com/2014/12/27/opinion/joe-nocera-silicon-valleys-mirror-effect.html?ref=opinion&_r=0
Bjorn Freeman-Bensonbjorn_fbJan 3, 2015, 9:29 pm 
Do elite software developers exist? http://www.ericsink.com/entries/sports.html
Bjorn Freeman-Bensonbjorn_fbJan 14, 2015, 5:25 am 
“Not one of the 40 was invited for a job interview. The founders had built a world that rejected people like them.” https://www.linkedin.com/pulse/dark-side-scaling-up-you-want-live-what-build-bob-sutton

Words about leadership and leaders:

Bjorn Freeman-Bensonbjorn_fbJan 11, 2015, 9:36 pm 
Give your boss what they want, not what you want.

Leadership is about others. That includes the boss. https://leadershipfreak.wordpress.com/2015/01/09/dont-poke-the-lion/

Bjorn Freeman-Bensonbjorn_fbJan 11, 2015, 9:42 pm 
Use Reading to Improve Your Leadership • George Ambler http://www.georgeambler.com/use-reading-improve-leadership/
Bjorn Freeman-Bensonbjorn_fbJan 11, 2015, 9:50 pm 
Bjorn Freeman-Bensonbjorn_fbJan 11, 2015, 9:53 pm 
“Good people love getting things done. Leaders get things done through others.” https://leadershipfreak.wordpress.com/2015/01/11/16-ways-to-think-like-a-leader/
Bjorn Freeman-Bensonbjorn_fbJan 17, 2015, 5:09 pm 
Reading Keeps Leaders Smart, Creative and Social http://www.georgeambler.com/reading-keeps-leaders-smart-creative-social/
Bjorn Freeman-Bensonbjorn_fbJan 19, 2015, 4:33 am 
The four most powerful words a leader can use are, “How can I help?” https://www.linkedin.com/pulse/4-most-powerful-words-ceo-can-say-brian-de-haaff

And many other nuggets of wisdom:

Bjorn Freeman-Bensonbjorn_fbDec 3, 2014, 1:05 am 
Ducksboard: The unique story of how one startup went from closure to buy-out with a single email http://www.zdnet.com/ducksboard-the-unique-story-of-how-one-startup-went-from-closure-to-buy-out-with-a-single-email-7000035865/
Computer Science CompSciFactDec 2, 2014, 4:45 pm 
‘Fancy algorithms are slow when n is small, and n is usually small.’ — Rob Pike
Bjorn Freeman-Bensonbjorn_fbDec 4, 2014, 10:53 am 
Java Doesn’t Suck – You’re Just Using it Wrong http://www.jamesward.com/2014/12/03/java-doesnt-suck-youre-just-using-it-wrong via @_JamesWard
Bjorn Freeman-Bensonbjorn_fbDec 4, 2014, 10:56 am 
The Twelve Factor App “to raise awareness of some systemic problems we’ve seen in modern application development” http://12factor.net/
Bjorn Freeman-Bensonbjorn_fbDec 4, 2014, 5:59 pm 
Visual Guide to NoSQL Systems: Taxonomy of NoSQL systems http://blog.nahurst.com/visual-guide-to-nosql-systems
adrian cockcroftadriancoDec 8, 2014, 11:42 am 
“Sufficiently advanced incompetence is indistinguishable from malice” Greys Law describ… http://tmi.me/1eTooj
Troy HunttroyhuntDec 9, 2014, 3:32 am 
So @juliangiuca totally wins the “Presenter With The Shiniest Shoes” award at #yow14 (plus his content rocks!)
Gergely HodicskafelhobacsiDec 11, 2014, 8:03 am 
Bjorn Freeman-Bensonbjorn_fbDec 11, 2014, 12:21 pm 
“While the software may work on day one, it also has to be efficient / work even as the task grows.” http://www.site-reliability-engineering.info/2014/04/what-is-site-reliability-engineering.html?m=1
Bjorn Freeman-Bensonbjorn_fbDec 11, 2014, 12:35 pm 
only 3 kinds of monitoring output: alerts, tickets (human needs to take action, but not immediately), logging
http://www.site-reliability-engineering.info/2014/04/what-is-site-reliability-engineering.html?m=1
chris mittonchrismitton1Dec 12, 2014, 10:10 am 
Quality means doing it right when no one is looking. – Henry Ford
Bjorn Freeman-Bensonbjorn_fbDec 14, 2014, 2:12 pm 
Kathryn EstrerakatpantssDec 15, 2014, 4:32 pm 
And these dorks
Gergely HodicskafelhobacsiDec 22, 2014, 5:17 am 
Bjorn Freeman-Bensonbjorn_fbDec 27, 2014, 12:08 am 
Business at web speed: a “Coded Business” harnesses feedback loops, optimization, ubiquitous delivery, etc. http://radar.oreilly.com/2014/12/business-at-web-speed.html#.VJ34NiVnOrM.twitter
Bjorn Freeman-Bensonbjorn_fbDec 27, 2014, 6:36 am 
A Testable Idea Is Better Than A Good Idea @harvardbiz http://flip.it/ztX8K
Bjorn Freeman-Bensonbjorn_fbDec 27, 2014, 6:01 pm 
New Year’s Questions (neé Resolutions) by @ASmartBear http://blog.asmartbear.com/new-years-questions-nee-resolutions.html
Michael FeathersmfeathersDec 28, 2014, 5:36 pm 
I hope we do the hard work of understanding why we want to believe in microservices. (my start on this: https://michaelfeathers.silvrback.com/microservices-until-macro-complexity )
Bjorn Freeman-Bensonbjorn_fbDec 30, 2014, 4:45 am 
I’m looking to hire an amazing VP of Site Engineering (a.k.a. Site Operations) for @newrelic – are you that person? http://newrelic.com/about/careers?nl=1&jvi=oOrf0fwe,Job&jvs=Hiring_Manager
Bjorn Freeman-Bensonbjorn_fbDec 31, 2014, 3:14 pm 
“Benefits of enhanced interaction didn’t offset disadvantages in open-plan offices.” http://www.sciencedirect.com/science/article/pii/S0272494413000340
Bjorn Freeman-Bensonbjorn_fbDec 31, 2014, 3:21 pm 
“Quality happens only when someone is responsible for it.” or “A Generation Lost in the Bazaar” @bsdphk https://queue.acm.org/detail.cfm?id=2349257&ref=fullrss
Bjorn Freeman-Bensonbjorn_fbJan 2, 2015, 6:42 am 
The Rands Leadership Survey. @rands https://rands.typeform.com/to/ldXS5Q
Harvard Biz ReviewHarvardBizJan 3, 2015, 6:02 pm 
23 things to stop doing in 2015 http://s.hbr.org/1xnG5wF
Bjorn Freeman-Bensonbjorn_fbJan 6, 2015, 2:11 am 
A Synthetic Monitoring Case Study http://shar.es/1HyQeR by @Gilt
Bjorn Freeman-Bensonbjorn_fbJan 10, 2015, 5:18 pm 
What are the 5 most important things you wish you had know at the start of your career? /from @quora http://qr.ae/6ghGa
Bjorn Freeman-Bensonbjorn_fbJan 10, 2015, 5:39 pm 
“3 Things Successful Influencers Don’t Do” by @dfbrouillette: #3 is “They don’t wing it” https://www.linkedin.com/pulse/3-things-successful-influencers-dont-do-denise-brouillette
David HurleydbhurleyJan 9, 2015, 7:30 pm 
If you don’t use @newrelic you’re doing it wrong. Absolutely amazing service and incredibly fast to setup. APM is fantastic software.
Bjorn Freeman-Bensonbjorn_fbJan 11, 2015, 9:28 pm 
Bjorn Freeman-Bensonbjorn_fbJan 13, 2015, 4:33 am 
Bjorn Freeman-Bensonbjorn_fbJan 14, 2015, 3:18 pm 
Nudge – Many of our “to-do lists” are “hope to-do lists.” Try this…and get things done! @ldavidmarquet http://eepurl.com/bbjRCD
Bjorn Freeman-Bensonbjorn_fbJan 21, 2015, 4:40 pm 
OH It’s not enough to ship software, you’ve got to ship reliable software.
For completeness, conversational replies are occassionally elided: [1].

Work Tweets

Here’s an example of why merely showing an average, or even an average and a variance, is insufficient in the real world:

Kris PeeterspeeterskrisNov 21, 2014, 4:10 pm 
These sets all have the same mean, median and variance. Lesson: Always Visualise. #StrataHadoop @statistiekcbs

Immutable Servers are a deployment model that mandates that no application updates, security patches, or configuration changes happen on production systems.“:

Gergely HodicskafelhobacsiNov 23, 2014, 6:11 am 

This is one of the fundamentals of my management philosophy: the team is more powerful than the individual:

Bill BuxtonwasbuxtonNov 23, 2014, 6:31 pm 
The depth and breadth of today’s problems are beyond any individual. Renaissance man/woman is impossible. A Renaissance team is essential.

While this article is about nuclear war, the same belief-in-the-absence occurs in software systems all the time:

BulletinOfTheAtomicBulletinAtomicNov 24, 2014, 5:49 pm 
Believing something cannot happen is often just a failure of imagination. On black swans and nuclear war: http://ow.ly/EJK11

As an example of the above, here’s a great story about a seemingly improbable bug that surfaced in Facebook’s systems:

Kent BeckKentBeckNov 26, 2014, 2:10 am 

A good article about how rewarding the wrong thing leads to bad behavior:

Bjorn Freeman-Bensonbjorn_fbNov 26, 2014, 4:30 am 
“gamification: if you’re going to reward someome, do it for the right things and the right reasons” http://blog.codinghorror.com/because-reading-is-fundamental-2/

If I have learned anything from the Internet, it is this: be very, very careful when you put a number next to someone’s name. Because people will do whatever it takes to make that number go up.

Of course this applies to everyone, not just executives:

Bjorn Freeman-Bensonbjorn_fbNov 26, 2014, 4:46 am 

And, as a fun end to the list, here’s an article that includes the architect who designed the New Relic Portland office. And an excellent job he did:

Real Estate Inc. PDXPBJRealEstateNov 26, 2014, 8:08 pm 

Work Tweets

People do their best work in the face of constraints, but the kind of constraints make a big difference:

estherderbyestherderbyNov 12, 2014, 8:07 am 
There are constraints that hamper flow (bad) and constraints that dampen flailing (good). #leadersatalllevels

Amazon continues to amaze:

Bernard GoldenbernardgoldenNov 12, 2014, 5:46 pm 
#reinvent aurora is fast, durable, available and cheap:

So true:

Timo ElliotttimoelliottOct 24, 2014, 3:39 pm 
Friday cartoon #bigdata doesn’t mean you don’t need #dataquality

Customers crave completion” so the goal should be to build a complete something, even if it’s very small:

Bjorn Freeman-Bensonbjorn_fbNov 13, 2014, 5:39 am 

So build something like this:

Here’s a third-party who writes a good introduction to New Relic’s most recent product; he “gets it”:

Andrey KozakovciperovichNov 13, 2014, 2:00 pm 
Introduction to New Relic Insights: What You’ll Be Creating What Is New Relic Insights ?New Relic Insights combi… http://bit.ly/1wWNhzl

In a SaaS business, one sells not only a product but also the operation of that product, thus it is essential that one spends the time necessary to make the system robust:

Daniel SchauenbergmrtazzNov 14, 2014, 12:00 am 
“Breaksmithing is a method one employs to grasp the ways in which a process or system can fail.” – @Ryan_Frantz http://www.ryanfrantz.com/posts/breaksmithing
Joshua KerievskyJoshuaKerievskyNov 14, 2014, 2:32 am 
Resilience Engineering: Embrace Failure (http://queue.acm.org/detail.cfm?id=2371297) #anzeneering

Humorous, but maybe partly true as you would have built-in vendor-lock-in. Of course in most cases one has vendor lock-in even if there are multiple vendors because the cost to switch is just too high, so perhaps that’s not really an issue…

James WatterswattersjamesNov 13, 2014, 10:57 pm 
Official name for using aws only services: technical debt

Made my day:

Bjorn Freeman-Bensonbjorn_fbNov 18, 2014, 5:41 am 
From one of my @newrelic colleagues: “Just when I think this job couldn’t be any cooler.”

Some of the signs are obvious (#3,4,5,6), others less so (#1,2):

Harvard Biz ReviewHarvardBizNov 17, 2014, 10:04 am 
If you’re like most micro-managers, you probably don’t even know that you’re doing it http://s.hbr.org/1valZqe
  1. You’re never quite satisfied with deliverables.
  2. You often feel frustrated because you would’ve gone about the task differently.
  3. You laser in on the details and take great pride and /or pain in making corrections.
  4. You constantly want to know where all your team members are and what they’re working on.
  5. You ask for frequent updates on where things stand.
  6. You prefer to be cc’d on emails.