wise men learn from other people’s mistakes
I’ve always had a difficult relationship with Uber: I love the service because the whole experience was so much more pleasant than that of a taxi. They had figured out a better solution to all the little things and the result was just wonderful.
But at the same time, it’s company run by a bunch of unethical, Ayn Rand-ian, bros. I want to support companies that are not just convenient for me, but are ethical as well, so Uber bothered me. But it was just so damned convenient that I suppressed my distaste.
Fortunately Uber has just gone so far over the line that I’ve come to my senses. I regret not doing so before, but at least I can hold my head up now and say “enough!”. Not sure what service I’ll use now, but it won’t be Uber.
Having worked at Amazon, I was familiar with the principles in “The Amazon Way: 14 Leadership Principles“; it’s amazing how consistent they have been over the years. While I don’t agree with all the principles, particularly the part about not valuing employees’ personal time (a.k.a. work-life balance), the part about creating the right level of process resonates with me: